Service & Support

The Most Comprehensive Service & Support in the Industry

In addition to providing turn-key patient experience solutions, we deliver the industry’s best service and support for all of our offerings. We employ highly skilled service technicians that are available 24 hours a day, seven days a week. We offer our clients extended service and maintenance agreements, ensuring client satisfaction now and in the future.

We have customized service contracts for our solutions, which can incorporate repair and replacements, training and outcomes management, and onsite staffing/account management where applicable. With national presence, a regional management structure, and remote capabilities, a TeleHealth Services representative can be on-site within 24 hours, giving our customers peace-of-mind.

Furthermore, our experts continually audit your equipment, monitor key metrics on your system, and identify, diagnose, and fix problems both in-house and remotely. This proactive approach dramatically decreases downtime by identifying concerns early, and resolving them before they cause your facility any problems.

We also provide a customer call center that is available 24 hours a day, seven days a week, ensuring that an expert is always there to answer your questions. Through the integration of operational best practices and advanced resolution processes, supported by the most comprehensive Service Level Agreements (SLAs) in the industry, TeleHealth Services’ dedicated teams work to ensure that your environment is performing optimally and well beyond the manufacturer’s warranty.

TeleHealth Services provides:

  • 24×7×365 Call Center
  • Personalized Project Managers
  • Comprehensive Support Contracts
  • Complete Installation
  • Regional Support Managers
  • Productized Technical Support
  • Full-Time Direct Technicians
  • Financing Options
  • 200+ Subcontractors
  • Nationwide Service