Outcomes Management

Client Outcomes Management

Improving the patient experience with your interactive system is a journey.

Your TeleHealth Services Outcomes Manager is with you
every step of the way.

All of TeleHealth's interactive patient education and engagement solutions are provided with comprehensive Client Outcomes Management support for your hospital.

TeleHealth Client Outcomes Managers have a broad understanding of the in-patient setting and the challenges of delivering consistent patient education to all patients. They utilize their knowledge, evidence-based research, and understanding of how our other client hospitals are leveraging their interactive patient education systems to achieve extraordinary results. Our Client Outcomes Managers have the full support of TeleHealth Services to become your true partner in your journey to achieve excellence in patient education and engagement.




 

Click on the video (upper right) to hear how our clients work with their dedicated Client Outcomes Managers.

"My Outcomes Manager is amazing! She takes an idea or concept that we have and makes it into a reality....Extremely helpful."
Jan Bailie, RN, MSN (Medical Center of Trinity, Trinity, FL)

Client Outcomes Managers recommend the right applications for your hospital and execute these recommendations to provide your healthcare facility with the highest return on investment. We work to ensure that all our client hospitals are on the fast-track to success by helping with:

  • Crafting a consistent approach to patient-specific education
  • Meeting regulatory compliance
  • Engaging patients and family in the recovery process to reduce readmissions
  • Improving patient satisfaction to increase HCAHPS
  • Achieving National Patient Safety Goals (NPSGs)
  • Gaining operational efficiencies and automating nursing workflows
  • Building hospital brand awareness and generating revenue
"Customer service has been excellent. Our Outcomes Manager has been extremely helpful in identifying our needs to increase the utilization of system throughout the facility. With our Outcomes Manager’s knowledge of the system, passion for the product, and ability to network with others, I have become more confident in my ability to address technical issues as well as encourage and promote utilization of this educational system as the primary resource for patient education in this facility."
Daniele M. Peterson, RN, BSN (Clear Lake Regional Medical Center Webster, TX)

Maximize the Value of Patient Engagement

Your Outcomes Manager will work tirelessly to help your hospital maximize your system usage and implement system features more effectively to realize ROI of your interactive system investment. They will work with your team to create specific programs to aid in your hospital initiatives, gain efficiencies, and help you to engage patients and staff in patient education.

Training

We recognize that training is not a one-time event. Your Client Outcomes Manager will provide comprehensive training at the launch of your system as well as after upgrades or implementation of new features.  We work with you to develop training plans that best meet the needs of your facility and develop customized materials for you such as how-to videos, tip sheets, and video library guides.

System Customization & Administration

Client Outcomes Managers work closely with you to customize and optimize your system throughout the build and beyond. We support you in the day-to-day administration of your system and offer expert guidance on workflows and design to ensure your interactive technology meets your hospital’s needs.

Projects & Creative Consulting

Whatever your hospital’s goals and priorities are, there’s a way to use your interactive system to support the desired improvements. We can help you craft a special initiative using your interactive system as the keystone technology, or incorporate features and capabilities of your system to boost the impact of other projects and programs already in progress at your hospital. 

Measuring Success

We help you track your system utilization and trend it with data measuring your hospital’s progress toward your most important goals and priorities for improving outcomes.  

Liaison with Technical Support

Our Outcomes Managers serve as liaisons between your hospital and our technical support department. We can help you troubleshoot and remedy many common technical issues, plus educate you on root causes and ways to prevent recurrences. When opening a support ticket, we help you articulate the problem, ensure it is properly prioritized, and track it through to resolution.

Community

We facilitate opportunities to bring clients together - both virtually and in person - for mentorship, networking, and peer-driven learning.

*97.5% of hospitals responding to a 2019 Client Satisfaction Survey reported that they were satisfied or very satisfied with their experiences with TeleHealth Services Client Outcomes Managers.

Contact us to learn more about how TeleHealth Services offers personalized Outcomes Management to further support our interactive patient engagement community.